Logistics · Driver bot · Route tracking · Dispatch dashboard
A dispatcher who stopped spending six hours on the phone
Coordination happened by phone, waybills on paper. A Telegram bot for drivers and a live dispatcher dashboard replaced both.
- Client
- Transport & logistics operator
- Scale
- 40+ drivers
- Stack
- Telegram bot · Dispatch dashboard · Route engine · CRM
-
−60%
dispatcher workload
-
6 mo
payback period
-
40+
drivers coordinated
What was breaking
- Dispatchers spent 6+ hours daily coordinating routes with 40+ drivers by phone
- No real-time visibility into driver location or delivery completion
- Paper waybills required hours of manual data entry
- End-of-day reporting took 2+ hours to compile from hand-written logs
What we built
- Telegram bot for drivers: accept tasks, confirm pickups, report delivery in one tap
- Live dispatcher dashboard with all vehicles, routes and statuses on a map
- Route optimization engine suggesting the most efficient daily sequence
- Digital waybills flowing straight into the CRM
- Automated customer SMS on pickup, transit and delivery
- Automated end-of-day reports: mileage, routes, exceptions