Discovery & workflow audit
We analyze your workflows, bottlenecks, and operational pain points to understand where automation removes manual work.
Automation systems · since 2017
We turn manual operations into systems.
Devorno builds the automation, integrations, custom software and AI that run operational work — dispatch, orders, documents, support, CRM. Not tools bolted on the side. The system your operation runs on.
-
7+years
Building operational systems since 2017
-
50+projects
Delivered across Europe, USA and CIS
-
70%referrals
Clients who trust us recommend us
-
2–4weeks
From kickoff to a working MVP
The problem, drawn
From eight places nobody owns
to one system that does.
Every operation already runs on a graph: a message in one channel, a record in another, a spreadsheet holding it together. We do not add a ninth tool — we make the existing eight behave as one system, with a single path for every event.
- CRM
- ERP
- Spreadsheets
- Support
- Orders
- Documents
one system
What we build
-
Automate
The work nobody should be doing by hand
Repetitive operations become workflows that run without a person in the loop — and escalate to one when the decision actually needs a human.
-
AI agents
Autonomous assistants that handle dispatching, coordination and customer communication 24/7.
-
Workflow automation
Multi-step business processes with state, conditions, retries and audit trails.
-
Dispatch systems
Load coordination, driver communication, routing and document workflows.
-
Reporting
Operational and financial reports generated automatically from multiple sources.
-
-
Connect
Tools that never talked to each other
CRM, ERP, spreadsheets, messengers and payments stop being islands. One event moves through all of them without copy-paste.
-
CRM / ERP integration
Two-way sync with the systems your operations already depend on.
-
API integrations
Third-party services, payments and internal endpoints wired into one flow.
-
Messaging channels
Telegram, WhatsApp, email and web — the same logic behind every channel.
-
Data pipelines
Scheduled sync and event streams that keep every system on the same numbers.
-
-
Build
Software shaped like your operation
When no product on the market fits the process, the process should not be bent to fit the product.
-
Custom CRM
Built around your pipeline, your roles and your reporting — not a template.
-
Internal platforms
Operational software for dispatchers, managers, admins and field teams.
-
Client portals
Self-service surfaces that remove the phone call from the process.
-
Business applications
Full cycle: architecture, delivery, deployment and support.
-
-
Add intelligence
AI where it changes the outcome
AI is useless if it lives outside your operations. It belongs inside the workflow, next to the data and the people already doing the work.
-
Internal AI assistants
Answer employee questions from your knowledge base, SOPs and documentation.
-
RAG knowledge systems
Retrieval over your documents, contracts and operational data.
-
Classification & extraction
Documents, requests and leads sorted and parsed on arrival.
-
Lead scoring & follow-up
CRM that ranks and nudges instead of waiting for someone to remember.
-
Delivered systems
All 6 cases-
A portal that quotes before a manager picks up the phone
Lead processing ran on phone calls and email. An interactive cost calculator plus a custom CRM turned inquiries into qualified, routed, tracked leads.
- 464%first-year ROI
- $217kfirst-year value
- 2.1 mopayback period
-
Order processing and loyalty running without staff
A retail startup processed every order by hand and calculated loyalty points manually. Now the CRM does both, plus segmentation, notifications and win-back.
- 194%first-year ROI
- $73.5kfirst-year value
- 85%manual processing eliminated
-
Five locations, one schedule, no double bookings
Class schedules lived in spreadsheets across five studios. Automated booking, reminders and retention analytics replaced weekly errors.
- 219%first-year ROI
- $102kfirst-year value
- 2.8 mopayback period
Live demo
See automation working
before you buy it.
Nine industry demos run on this site right now — a storefront bot, a dispatch quote, dynamic pricing, a knowledge assistant. Not slides, not a video: click through the flow and watch the system respond.
- 00:00.4 message.received client opens the bot at 23:41
- 00:00.6 intent.classified browsing → catalogue
- 00:01.1 catalogue.queried stock and price pulled from the shop
- 00:12.8 cart.updated 3 items, total calculated
- 00:21.3 order.created written to CRM with source and history
- 00:21.5 team.notified Telegram + email, no manager awake
- 00:21.5 order.completed 21 seconds, no human in the loop
What manual work costs
Put your own numbers in.
Four inputs, no form, no email gate. The model is the one already running on devorno.com: industry average cost, role multiplier, 160 working hours a month.
How we work
System design
We design the architecture, automations, and integrations that fit your actual operations — not generic templates.
Rapid MVP delivery
Initial working system in weeks, not months. You see it running on your real data early.
Scaling & optimization
Continuous improvement based on real operational data. The system expands as your needs evolve.
Built for production
- Secure architecture Encrypted data transmission and secure API integrations.
- Role-based access Granular permissions and roles over every part of the system.
- API integrations Connects to the CRM, ERP and communication tools you already run.
- Scalable infrastructure Built to handle growing workloads without degradation.
- Audit logs Complete activity tracking and audit trails for compliance.
- Human-in-the-loop Automation with human oversight where decisions matter.
- Multi-platform delivery Web, mobile, Telegram, WhatsApp, email and internal channels.
- Data privacy GDPR and CCPA compliant handling, SOC 2 ready architecture.
Tell us what
breaks every week.
A first estimate usually comes back within 48 hours. If automation is not the right answer for your case, we will say so — that is why 70% of our clients arrive by referral.